Returns Policy

TIME LIMITS

If we deliver the wrong item to you, your item arrives damaged on delivery, your item is missing parts you must return it to us within 14 days of delivery.

PREPAIR YOUR RETURN

Please package your return carefully to prevent damage during transit. 
You must return the item in its original product packaging with all the accessories and parts included, and all seals must be intact (if applicable). If you don’t, we will not accept the return and will send the item back to you. We may charge you a fee for collecting the item from you and, where applicable, a fee for delivering the same or a replacement item back to you.

WRONG ITEM, DAMAGED ON DELIVERY, OR MISSING PARTS

If we deliver the wrong item to you, your item arrives damaged on delivery, or your item is missing parts, you must return it to us within 14 days of delivery.

We can replace the item, or refund you – it’s your choice. However, if we do not have replacement stock available, we’ll rather refund you.

An item will not be considered as damaged on delivery if, for example, the item:

• is damaged by you;
• is damaged due to electrical surges; or
• works as described on our website, but you’re using it for an unintended purpose.

DEFECTIVE ITEMS

You must return defective items within 14 days of delivery.     

When we receive the item, we’ll inspect it. If we accept the return, you must choose whether we should replace the item or refund you. Keep in mind we may not always have replacement stock available.

A defective item will not be accepted if the item:

• is faulty due to normal wear and tear (that means the normal damage that occurs over time);
• is damaged by you or you didn’t take good care of it;
• is damaged by electrical surges or sea air corrosion (like rust);
• is damaged because you modified it; or
• works as described on our website, but you’re using it for an unintended purpose.

WRONG ITEMS RETURNED

You must return the correct item. Please contact us immediately if you have returned the wrong item because we dispose of incorrect returns. We cannot guarantee that we will find your item and unfortunately, we will not pay for lost items. If we find it, you will have to collect it.

TAKING BACK YOUR ITEM

If we reject your return, we will send the item back to you. If we can’t deliver the item to you within 30 days of its return having been rejected, for example because you are unavailable or you refuse delivery, we will consider the item abandoned and may dispose of it

NON-RETURNABLE ITEMS

Some products cannot be returned, but there are exceptions, such as if we delivered the wrong item, if the item arrives damaged on delivery, or if it is defective.  If you’re unsure whether your return will be successful, please contact us.

EXCHANGES

Got the size or colour wrong? You can exchange the product for a different size or type if it is in the original packaging. Please note that there may be a delivery fee.

REFUNDS

When you log your return, you can choose whether we refund you or replace the item.
If you want us to refund you, we will refund you via EFT. Funds can take 3 to 5 business days to reflect in your account and are subject to your bank or payment provider’s processing times.

We will ask you for your bank details which we will have to verify before we can refund you. This could take a little longer than 5 days